At Brazilian Indigenous Jewellers, our dedication lies in offering you exquisite Indigenous jewellery that honours the vibrant culture and masterful craftsmanship of Brazilian Indigenous communities. Our goal is for you to be completely enamoured with your acquisition. Should there be any aspect of your order that does not meet your expectations, we provide a comprehensive return and exchange policy to guarantee an outstanding shopping experience.
Returns and Exchanges Eligibility:
- Items can be returned or exchanged within 7 days from the original date of purchase.
Custom-made or personalised products may not qualify for returns or exchanges unless they are faulty or fail to match the specifications you outlined when placing your order.
How to Initiate a Return or Exchange:
- For returns or exchanges, please contact our Customer Service team by emailing contact@brazilianindigenousjewellery.com or calling 08000016901 within 7 days of receiving your order. Please include your order number and a detailed explanation for the return or exchange.
- Our Customer Service team will guide you through the return process. You may need to cover the cost of returning the item, unless it is defective or not as ordered.
Refund or Exchange Process:
- Upon receiving and confirming the eligibility of the returned item, we will initiate your refund or exchange. Refunds will be credited using the original payment method. Exchanges will be handled swiftly, ensuring you receive your replacement item without delay.
Damaged or Defective Items:
- Should you receive an item that is damaged or defective, we urge you to get in touch with our Customer Service team without delay. Rest assured, we are committed to resolving the issue promptly by providing a replacement or issuing a full refund, which includes covering the cost of return shipping where relevant.
Non-Returnable Items:
For hygiene purposes, we are unable to accept returns or exchanges on earrings or pierced jewellery, except in cases where they are found to be faulty.
Final Sale Items:
- Please note that items marked as clearance or final sale may not qualify for returns or exchanges. For specific details, refer to the product description.
Changes to this Policy:
We reserve the right to modify our Return & Exchange Policy at our discretion. All updates will be made available on our website.
Contact Us:
If you have any questions or need assistance with returns or exchanges, please feel free to contact our Customer Service team at contact@brazilianindigenousjewellery.com or on 08000016901.
Thank you for selecting Brazilian Indigenous Jewellers. We value your support and are excited to provide you with authentic indigenous jewellery that honours Brazil’s rich culture and heritage.